A. EFFECTIVE COMMUNICATION
Make oral presentations to diverse audiences on:
» Nursing
» Health care topics
» Organizational issues
Produce written materials for diverse audiences on:
» Nursing
» Health care topics
» Organizational issues
Facilitate group discussions
Demonstrate skill in interpersonal communication
B. RELATIONSHIP MANAGEMENT
Build collaborative relationships
Exhibit effective conflict resolution skills
Create a trusting environment by:
» Following through on promises and concerns
» Establishing mechanisms to follow-up on commitments
» Balancing the concerns of individuals with organizational goals and objectives
» Engaging staff and others in decision- making
» Communicating in a way as to maintain credibility and relationships
C. INFLUENCING BEHAVIORS
Assert views in non-threatening, non- judgmental ways
Create a shared vision
Facilitate consensus building
Inspire desired behaviors and manage undesired behaviors
Achieve outcomes through engagement of stakeholders
Promote decisions that are patient-centered
Apply situational leadership skills
D. DIVERSITY
Establish an environment that values diversity (e.g. age, gender, race, religion, ethnicity, sexual orientation, culture)
Establish cultural competency in the workforce
Incorporate cultural beliefs into care delivery
Provide an environment conducive to opinion sharing, exploration of ideas and achievement of outcomes
E. COMMUNITY INVOLVEMENT
Represent the organization to non-health care constituents within the community
Serve as a resource to community and business leaders regarding nursing and health care
Represent the community perspective in the decision-making process within the organization/system
Represent nursing to the media
Serve on community-based boards, advisory groups, and task forces
F. MEDICAL/STAFF RELATIONSHIPS
Build credibility with physicians as a champion for patient care, quality and the professional practice of nursing
Confront and address inappropriate or disruptive behavior towards patients and staff
Represent nursing at medical executive committee and other department/medical staff committees
Collaborate with medical staff leaders and other disciplines in determining needed patient care service lines
Collaborate with physicians and other disciplines to develop patient care protocols, policies and procedures
Collaborate to determine patient care equipment and facility needs
Use medical staff mechanisms to address physician clinical performance issues
Address and model appropriate conflict resolution
Create opportunities for physicians and nurses to engage in professional dialogue
G. ACADEMIC RELATIONSHIPS
Determine current and future supply and demand for nurses to meet the care delivery needs
Identify educational needs of existing and potential nursing staff
Collaborate with nursing programs to provide required resources
Collaborate with nursing programs in evaluating quality of graduating clinicians and develop mechanisms to enhance this quality
Serve on academic advisory councils
Collaborate in nursing research and translate evidence into practice
Collaborate to investigate care delivery models across the continuum
Create academic partnerships to ensure a qualified workforce for the future
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