Individual Resistance to Change

Case Assignment

Read the following case study:

Nelsen, B. J., & Valadez, M. S. (2012). Resistance to technological change: The case of the unused calculators. Journal of Case Studies, 30(2), 14-20. Available in the Trident Online Library.

Then, in a well-written 5- to 6-page paper, to include 3 scholarly sources from the required and optional readings list, please respond to the following:

Part One:

• Briefly summarize the circumstances confronting Ms. Figueroa in her quest to have the calculators widely used at the American School for the Deaf (ASD).

Part Two:

• Identify the key individuals (stakeholder groups) in the unused calculator case, and discuss the extent to which each stakeholder is resistant to change (i.e., is amenable to use of the technology).
• How might the different perspectives of each of the major stakeholders, in this case, come together to further increase the overall resistance to change at the ASD?

Part Three: Using the background readings:

• What factors—other than the technology itself—do you believe contributed to the resistance to change on the part of each of the major stakeholders you have identified in Item #2 above (mistrust, fear, loss of job security)?

Part Four: Conclude your paper by commenting on the following:

• Is it possible that Ms. Figueroa can resolve this situation such that the calculators can be used at the ASD?
• Or, is the resistance to change at the ASD now impossible to overcome? Be sure to explain your reasoning.

Assignment Expectations

1. Your paper must be a minimum of 5 pages in length (excluding title and references pages).
2. Be sure to cite and reference (Using APA Style) a minimum of 3 scholarly sources listed in the Course Materials and Bibliography (Module 2 required and Optional Reading List), or in the Module 2 Background Page: Required and Optional Readings.
3. Upload your Module 2 Case to the Dropbox before or on the assignment due date.

Module 2

Required Reading

Campbell, H. (2014). Chapter 3.1 – Culture to change. Managing organizational change: a practical toolkit for leaders. [Books24x7 version]. Available in the Trident Online Library.

Coleman, S. & Thomas, B. (2017). Chapter 6 – Working with Resistance to Change. Organizational change explained: case studies on transformational change in organizations. [Books24x7 version]. Available in the Trident Online Library.

Hannum, K. M. (2007). Social identity: knowing yourself, leading others. [Books24x7 version]. Available in the Trident Online Library.

Iverson, L. (2010). The science of change management: The 7 phases of change & breaking through resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Nelsen, B. J., & Valadez, M. S. (2012). Resistance to technological change: The case of the unused calculators. Journal of Case Studies, 30(2), 14-20. Available in the Trident Online Library.

Owen, J. (2011). Leadership with change. [Video File]. [Books24x7 version]. Available in the Trident Online Library.

Robertson, G. (2013). Overcoming resistance to change in leaders. [Books24x7 version]. Available in the Trident Online Library.

Optional Reading

Campbell, H. (2014). Chapter 3.3 – Commitment to Change. Managing organizational change: a practical toolkit for leaders. [Books24x7 version]. Available in the Trident Online Library.

Davidson, Jeff. (2009). Fear of the Unknown. 5 ways to overcome resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Davidson, Jeff. (2009). A Tale of Resistance. 5 ways to overcome resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Campbell, H. (2014). Chapter 3.3 – Commitment to Change. Managing organizational change: a practical toolkit for leaders. [Books24x7 version]. Available in the Trident Online Library.

Davidson, Jeff. (2009). Fear of the Unknown. 5 ways to overcome resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Davidson, Jeff. (2009). A Tale of Resistance. 5 ways to overcome resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Franklin, M. (2014). Chapter 6: Environment. Agile change management: a practical framework for successful change planning and implementation. [Books24x7 version]. Available in the Trident Online Library.

Kotter, John. (2006). Dealing with resistance to change. [Books24x7 version]. Available in the Trident Online Library.

Videos

Bright Sun Films. (2016, September 30). Abandoned – Circuit City [Video file]. Retrieved from https://youtu.be/BWPLKXPM9Fg

Company Man. (2017). The decline of Blockbuster: What happened? [Video file]. Retrieved from https://www.youtube.com/watch?v=5sMXR7rK40U

Company Man. (2017). The decline of Kmart: What happened? [Video file]. Retrieved from https://www.youtube.com/watch?v=1__Qg1toSSs

Rock, David. (2014). Why organizations fail to execute on their strategy. [Video File]. Available in the Trident Online Library.